AIDA delivers innovative learning solutions that empower everyday growth. As a multinational organization, it operates multiple brands across AI and digital coding, serving over 5 million customers worldwide. Silvertick partnered with AIDA to design and develop their website and mobile app, creating seamless digital experiences that match the scale and impact of their global operations
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Chalange
Following a period of rapid growth through acquisitions, AIDA sought to achieve enterprise-wide operational efficiency and stronger alignment. Their first priority was optimizing customer services, partner operations, risk management, and compliance functions. AIDA’s accelerated expansion had created inconsistencies and a lack of standardization across acquired brands, with many manual and non-transparent processes slowing progress. With rising industry regulations and compliance demands, AIDA was determined to stay ahead of the curve while preserving the agility and customer-first mindset that remain central to their identity
Silvertick partnered with AIDA to streamline and modernize their digital ecosystem, focusing on efficiency, transparency, and scalability. We began by conducting a thorough assessment of existing processes across their acquired brands, identifying redundancies, bottlenecks, and compliance risks.
Our team then designed and implemented unified digital solutions—including a centralized web platform and a feature-rich mobile app—that replaced manual, fragmented workflows with automated, transparent systems. By integrating customer service, partner operations, risk management, and compliance into a single digital framework, we ensured greater consistency and efficiency across the enterprise.
With robust AI-powered automation, advanced reporting, and compliance-ready frameworks, AIDA not only overcame operational inefficiencies but also stayed ahead of tightening regulations. The result was a scalable digital foundation that preserved their agility, strengthened their customer-first approach, and set them up for sustainable growth.
What did
Silvertick do
Silvertick and AIDA shared a clear vision: combining scale and global reach with the agility needed to adapt quickly. This alignment made our partnership a natural fit. Since our collaboration began, Silvertick has supported AIDA across two critical workstreams Automation Delivery and Mobile Chatbot Migration driving efficiency, consistency, and customer engagement.
Automation Delivery – Our team worked with AIDA’s digital transformation unit to identify, design, test, and deploy automated solutions using AI and intelligent automation tools. To date, Silvertick has delivered dozens of automations across customer services, partner operations, and compliance, removing manual bottlenecks and improving scalability.
Mobile Chatbot Migration – Silvertick led the migration of AIDA’s chatbots from web-based platforms to mobile (iOS and Android), enhancing customer accessibility and engagement. We also implemented a smart communication layer enabling seamless handoffs between AI chatbots and live agents, creating a unified support experience that helps AIDA strengthen customer relationships and capture new opportunities.
The Results
- Streamlined operations by replacing manual processes with scalable, AI-driven automation.
- Reduced turnaround times by up to 60% across customer service, compliance, and partner operations.
- Increased customer engagement and satisfaction through mobile-first chatbot experiences on iOS and Android.
- >95% success rate of bot case completion
- Improved compliance readiness and agility to meet evolving industry regulations.
